Fair Play

Introduction

Evo maintains a Fair Play Policy governing game integrity, equal treatment of players, and responsible conduct across all products and promotions on the Evo platform. This policy describes Evo's commitments, the standards players may expect, and the procedures Evo follows to verify fairness and security.

Scope and Core Principles

This policy applies to all games, services, and promotions offered on Evo. The core principles are fairness, transparency, security, and accountability. Evo treats all players equally, enforces the rules without bias, and resolves issues through documented procedures in accordance with applicable law and regulatory obligations.

Game Integrity and Randomness

Evo relies on certified Random Number Generation (RNG) technology to determine game outcomes. The RNG is evaluated by an Accredited Testing Facility and issued with an official Certificate of RNG Evaluation. The evaluation assesses distribution, unpredictability, and absence of bias in outcomes. Evo maintains a complete, auditable log of game events and outcomes to support integrity checks and disputes.

  • RNG certification: an official certificate confirming adherence to recognized standards.
  • Unpredictability and absence of manipulation in game outcomes.
  • Monthly review of the average payout percentage relative to wagers to monitor fairness.
  • Audit trails for all gaming transactions available for inspection upon legitimate request.

Transaction Security and Fraud Prevention

Evo ensures secure payment processing through licensed providers and implements robust fraud detection and prevention measures to protect player accounts and payment data. For identity verification purposes and to comply with applicable laws, Evo may request documentation to prove identity. All sensitive information is processed with appropriate security measures and kept confidential.

  • Secure payment processing via trusted providers.
  • Ongoing fraud detection and prevention controls.
  • Identity verification requests in connection with compliance and risk management.
  • Confidential handling of personal and financial information.

Equal Treatment and Anti-Cheating

Evo enforces fair play by treating all players equally and prohibiting cheating, collusion, or manipulation of games or promotions. Any suspected breach of fair play triggers an internal investigation and appropriate corrective action in line with the Terms and Conditions and applicable law.

  • Prohibition of collusion, cheating, or exploitation of system vulnerabilities.
  • Proportionate enforcement actions, including suspension or termination of access where warranted.
  • Evidence-based review guiding determined actions in compliance with regulatory obligations.

Account Integrity and Dispute Handling

Players may submit concerns or disputes regarding game outcomes, promotions, or technical issues through Evo's official support channels. Evo will conduct a timely, impartial review and provide a written decision in accordance with the Terms and Conditions and applicable regulatory requirements. Decisions are subject to the remedies provided by law and by Evo’s governing agreements.

Responsible Gaming

Evo promotes responsible gaming and provides information and tools to support safe play. Options include guidance on self-assessment and access to tools that support responsible limits and cooling-off periods. Evo commits to assisting players who request help with controlling their gaming activity in a manner consistent with legal and regulatory standards.

Data Protection and Privacy

Evo processes personal data in accordance with applicable data protection laws. We implement appropriate technical and organizational measures to safeguard personal data, limit access, and retain records only as required by law or policy. Players have rights to access, rectify, or delete their information where allowed by law, and to withdraw consent where applicable.

Compliance and Governance

Evo maintains compliance with applicable licensing, regulatory, and reporting requirements. The platform adopts governance procedures, internal audits, and risk management practices to ensure ongoing adherence to fairness standards and data security obligations.

Contact and Feedback

Players with questions or requests related to Fair Play may contact Evo through official support channels. Evo will respond in accordance with service standards and regulatory obligations and provide information about the procedures for reviewing fairness concerns.